Forgot Your Password?

Don't worry! Follow the steps below to reset your password securely.

Password Reset Instructions

To ensure account security, password resets are handled manually by our support team.

Send an Email Request

Send an email to our support team requesting a password reset. Click the button below to open your email client with a pre-filled template.

Include Your Registered Email

Important: You must send the request from the same email address that you used to register your account. This is a security measure to verify your identity.

Receive Your New Password

Our support team will verify your request and send you a temporary password within 24 hours during business days.

Update Your Password

Once you receive your temporary password, log in and immediately update it to a secure password of your choice in the Profile section.

Security Note: For your protection, we require email verification from your registered account. This prevents unauthorized password reset attempts.

Need Additional Help?

Email Support

[email protected]

Response within 24 hours during business days

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (CET)